Effective date: June 28, 2026

Refund Policy

How LinkDe handles refunds for subscriptions, generation credits, digital orders, and print fulfillment.

Refund Policy

1. Overview

This Refund Policy explains how LinkDe handles refunds, credit returns, subscription cancellations, digital order issues, and print fulfillment problems.

Refund outcomes depend on the product state, payment status, whether creative work has started, whether digital files were delivered or unlocked, and whether a print order has entered production.

2. Free plan and generation credits

  • The free plan does not require a subscription payment and is not eligible for a cash refund.
  • Reserved generation credits may be released when a request fails before work is consumed or when LinkDe cancels a request for an operational reason.
  • Consumed generation credits are usually not refundable once designer or AI generation work has completed, unless LinkDe determines that a platform failure prevented delivery of usable visible results.
  • Credit corrections may be issued as account credits rather than cash when the original transaction was a credit allocation.

3. Subscriptions

You may cancel a paid subscription through the billing flow when available or by contacting support. Cancellation normally stops future renewals rather than refunding the current billing period.

If a duplicate charge, incorrect plan charge, or payment processing error occurs, contact us promptly so we can review the account and billing provider records.

4. Digital orders

After a selected digital output has been delivered, downloaded, exported, or otherwise unlocked, digital orders are final unless LinkDe confirms a platform error, duplicate charge, or failure to provide the purchased file.

If the wrong file is delivered or a purchased digital output cannot be accessed, LinkDe may provide a corrected file, restore access, return credits, or issue a refund depending on the issue.

5. Print orders

  • A print order may be cancellable before provider production, manual production preparation, or shipment begins.
  • Once production starts, refunds are limited because providers may already have produced custom goods based on the selected output and locked print attributes.
  • If you receive a damaged, defective, or incorrect print item, contact support with order details and photos so LinkDe can review replacement or refund options.
  • If a print provider cancels, rejects artwork, loses an order, or cannot fulfill an order, LinkDe may route to a replacement provider, request updated artwork, issue store credit, or refund the affected amount.

6. Shipping, addresses, and customer changes

Customers are responsible for entering accurate shipping details before checkout. Address mistakes, refused delivery, customs issues, or missed delivery attempts may not qualify for a refund if the order was produced and shipped correctly.

If you need to change a shipping address or quantity, contact support immediately. We cannot guarantee changes after checkout because production and provider routing may begin quickly.

7. Refund method and timing

Approved cash refunds are usually returned to the original payment method through the payment provider. Processing timing depends on the provider, card network, and bank.

Approved credit refunds or service adjustments may appear in your LinkDe account. Refunds, reversals, affiliate adjustments, and designer payout corrections may be recorded in LinkDe ledgers for audit and fraud prevention.

8. How to request help

Send refund and order questions to [email protected]. Include your account email, order or product ID if available, a short description of the issue, and photos for print damage or print-quality problems.